Troubleshooting the issue where Alexa won’t play music is tricky because it can originate from several places.

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Why Alexa won’t play music?

There are quite a few reasons why your Alex won’t play music, the most common ones include poor internet connection, the device needs a reset or Alexa simply didn’t hear your command.

What can I do if Alexa won’t play music?

1. Improve your internet speed

Most times, Alexa won’t play music due to poor network speeds. To get better internet speeds, try out the following techniques:

  • Disconnect unused devices to decongest the Wi-Fi network.
  • Place your device on an elevated surface.
  • Reduce interference by positioning your connected devices away from metals, ovens, walls, etc.
  • Make use of the 5 GHz channel of your router.

2. Confirm that your subscription is active

3. Restart your Echo

  • Power off the Echo.
  • Disconnect it from the power source.
  • Leave the Echo disconnected for half a minute.
  • Connect the device back to a power source.

4. Choose Prime as your default music provider

This solution works especially if you have multiple music players on your Alexa app.

5. Confirm that the song is available

A reason Alexa won’t play music could be because the song you’re trying to stream is unavailable.

If this other music plays without issues, then you can guess that the music you’re trying to stream is not unavailable.

6. Open your firewall ports

  • Find your IP address.
  • Open your internet browser.
  • Type your IP address in the address bar and hit Enter.
  • Enter your router username and password.
  • In the Settings page, find the Port Forwarding area.
  • Open the following ports:
  • 123
  • 443
  • 4070
  • 5353
  • 33434
  • 40317
  • 49317

8. Disable explicit filter

  • Launch the Alexa app.
  • Tap on the hamburger icon on the top left.
  • Tap Settings.
  • Go to Music.
  • Under Account Settings, open Explicit Filter.
  • Enable Explicit Filter by toggling the switch.

9. Deregister and re-register your Echo device

  • Open the Alexa app.
  • Go to Devices.
  • Navigate to Echo & Alexa > Your device name.
  • Scroll down and tap on Deregister.

After deregistering your Echo, register and set it up again.

  • 123
  • 443
  • 4070
  • 5353
  • 33434
  • 40317
  • 49317

10. Update your location, timezone, and language

  • Open the Alexa app.
  • Tap on Devices.
  • Go to Echo & Alexa > your device name.
  • Ensure that your location, timezone, and language are correct.

If the advices above haven’t solved your issue, your PC may experience deeper Windows problems. We recommend downloading this PC Repair tool (rated Great on TrustPilot.com) to easily address them. After installation, simply click the Start Scan button and then press on Repair All.

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